Help with HPC

Attention

Before submitting a support request, please try our new RT AI Chat Assistant. It has been built to utilize Tufts specific information to assist you with research computing questions.

When requesting assistance with a compute job that did not complete successfully please provide the following information.

For batch jobs

• JobID of the failed jobs

• Slurm job error log file

For interactive jobs

• JobID

• Node named you were running on

• Command run

• Error message you received

• Output of the module list command

If you have questions or need assistance, please contact TTS Research Technology.